Terms & conditions
please find our full terms and conditions laid out below.
Please find information regarding specific examples of situations such as return items on our Delivery, Orders and Returns pages.
We try to be flexible, so if you have any concerns or queries please contact us by telephone: 01256 355945 or by email: [email protected] and we will always do our best to help you out.
Terms and Conditions
The following terminology applies to these Terms and Conditions, Privacy Statement and disclaimer notice and any or all agreements: ‘Client’, ‘Customer’, ‘You’ and ‘Your’ refers to you, the person accessing this website and accepting Petra Jewellery’s Terms and Conditions. ‘The Company’, ‘Ourselves’, ‘We’, ‘Us’, ‘Petra’s’ , ‘Petra Team’ and ‘Petra Jewellery’ refers to our company Petra Jewellery Ltd. Unit 7, Viables Craft Centre, The Harrow Way, Basingstoke, Hampshire, RG22 4BJ. ‘Party’, ‘Parties’, or ‘Us’, refers to both the client and ourselves, or either the client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same. All Terms and Conditions outlined are in relation to the services/ products and information available on our website; www.petrajewellery.com and in store.
Information contained on website
The information contained in this website is for general information purposes only. The information is provided by Petra Jewellery and often based on information supplied by manufacturers or suppliers. As such, whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. This includes imagery and delivery times of products/ services available from this website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. As such any reliance you place on such information is therefore strictly at your own risk and it is your responsibility to ensure that any products, services or information available through this website meet your specific requirements. This is also the case with any and all form of company contact with the customer whether via telephone or email.
Links to and from this website
Through this website you are able to link to other websites which are not under the control of Petra Jewellery. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. You may not create a link to this website without our prior written consent. If you do create a link to this website you do so at your own risk.
Every effort is made to keep the website up and running smoothly. However, Petra Jewellery takes no responsibility for, and will not be liable for the website being temporarily unavailable.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice. All trademarks reproduced in this website which are not property of or licensed to Petra Jewellery, are acknowledged on the website. Unauthorised use or reproduction of any or all of the materials published on this website may give rise to a claim for damages and/or be a criminal offence.
Copyright and other relevant intellectual property rights exist on all text relating to the company’s services and the full content of this website. This company’s logo is a registered trademark of this company in the United Kingdom and other countries. The brand names and specific services of Petra Jewellery are also trademarked.
Some of the products and services available on this website are available internationally. However, unless otherwise stated all advertising, information, prices and process times are intended for the United Kingdom Market only. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. The company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best of the company’s ability. By using this service you thereby indemnify this company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
Terms of sale
To purchase from us
To purchase from us you must be over 18 years old. If you request your item to be delivered to an address different to your billing address we reserve the right to hold your item whilst we run additional checks and/or refund your item. All prices on our website are in £ GBP and payment is only accepted in £ GBP.
The prices indicated on our Website at checkout include all taxes, including VAT, which may be payable in respect of the Products and delivery charges. Please note that delivery charges may apply to orders under a certain value.
All payments must be made at the time of dispatch of the Products to you. Payment for all products/ services can be by most major credit or debit cards and Paypal. We accept payment with Visa, MasterCard, American Express and Maestro cards. If we are unable to accept your Order for any reason then we will, at our option, either not debit your credit card or refund any money paid by you in respect of that Order. We will not dispatch the Products until we receive payment in full.
Prices are liable to change at any time, but changes will not affect Orders which we have already confirmed as described above.
For payment by card, all credit and debit cardholders and bank/building society account holders respectively may be subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Products which you have ordered as a result.
By providing the relevant information to us, you specifically authorise us to transmit or to obtain information about you from third parties from time to time, including but not limited to your name, address, telephone number, debit or credit card details or credit reports, to authenticate your identity and delivery address for the Products, validate your payment card and obtain authorisations for your payments for Products.
All monetary transactions are dealt with the upmost of confidence and the company takes all legal and additional precautions to ensure delicate payment information is secured. However you by accepting these Terms and Conditions accept that the company will not be held liable for breach of such information to the extent that the law will allow. All goods remain the property of the company until paid for in full. Payment for products/ services available from this website does also not bind the company to any agreement to supply such items. As such the company reserve the right to refuse any transaction for whatever reason at its own discretion.
Processing your order
Once you are ready to make a purchase, click on ‘add to basket’ to add the Product you wish to purchase to your Basket. Then proceed by clicking ‘go to checkout’ to log into our secure servers to complete your Order.
If this is your first purchase on the Website you will have the option to create an account with us and you will also be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. We hold a secure password file to enable you to request a reminder, should it be forgotten on future transactions. You will then be asked to input your address. The address that you register with must be the address that the card is registered to, however you can use a different delivery address. If you have already registered with us you may enter your sign in details to access your account. We will require a valid email address in order to communicate with you as well as a valid telephone number.
You do not need to have a registered account in order to purchase from us but it will speed up the process for future orders.
Once signed in you must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged), confirm you wish to make an Order and consent to the Terms of Sale. You will then be asked to confirm your address and input your payment details.
Once you have completed compiling your Order, you will be asked to confirm that it is correct. If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us. It is your responsibility to ensure that your Order is correct before submitting it to us. If you have any problems with your Order, please call or email us.
We will then send you a confirmation email to acknowledge that we have received your Order. This is sent out automatically by us to the email address you register with us.
After sending you this first email we will check to make sure we are able to fulfil your Order. At this point we will process the payment details you have given to us to take payment for your Order. If and when we are able to do so, you may then receive a second email from us confirming dispatch of the Products to the delivery address you have requested and giving you estimated timescales for delivery. This may be sent out automatically by us to the email address you register with us.
You should check both emails for accuracy and let us know immediately if there are any errors. Your Order will be accepted by us when we send the second email to you confirming your Order and dispatch of the Products and at this point the contract between us (“Contract”) is formed. Ownership of the Products will pass to you on delivery or attempted delivery of the Products.
If there are any problems with your Order, you will be contacted by us.
When you submit your Order, you are offering to buy the Products at the price set out in the Order.
Prices are checked regularly. However, if we find the price has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the Products until we have sent you the second email confirming dispatch of the Products. It will be from this date that the Order commences and not from the previous first Order email.
If you discover you have made a mistake with your Order please call us on 01256 355945 immediately. We are unable to rectify mistakes after you have accepted the Order, although you may still have the right to cancel as described below.
Whilst you, the customer, has the right to cancel any order placed where possible, due to the nature of the business and dispatch times the company will not allow cancelation of orders once the product has been dispatched and is therefore outside of our control. In such instances the customer will incur the cost of returning the products at which point the request will be completed. You can inform us of you wish to cancel your order by telephone to speed up the process but all cancellations must be formalised in writing to this email address: [email protected] and is then subject to written confirmation from us.
All services such as bespoke items, whether it be 'custom made’ items or 'engraving' cannot be cancelled.
If your order is dispatched and you wished to cancel it, you must return the items within 14 working days; subject to our Returns section below.
You the consumer accept full responsibility for the cost and safe return of any item of which you require an exchange or refund. As such the company accept no liability for said items until safely received on the companies registered premises.
'Custom Made' items and 'Engraved' items cannot be exchanged or returned unless they are deemed to be faulty.
The company reserves the right to refuse all exchanges or refunds requested after 14 days of the order being dispatched, however the company can issue such exchanges and refunds at its own discretion. You must return the Product(s) to us at your cost and risk and we advise you to ensure the Product(s) are adequately insured during the return journey, or you may take the Product to our shop in a saleable and as new condition within 14 days of delivery, accompanied by your delivery note and a completed Returns Form. All items returned for exchange or refund are subject to thorough examination of condition. The company reserves the right to refuse all returned items if deemed not to be in the same condition supplied to the customer. Items returned for exchange/ refund will be dealt with as quickly and error free as possible. However the company makes no guarantee that error will not occur and you therefore indemnify the company of liability for such errors. All items received by the company will be processed within 30 days. Postage costs are only refunded to you by the company when either an error has occurred of which we accept responsibility or the product/ service is faulty.
Petra Jewellery do everything within their power to ensure all products are supplied to you in good working condition. However subject to any specific warranties which are implied by law, we do not offer any warranty or guarantee on our products.
You should inspect the Product(s) when you receive them for defects or damage. If you find any defect or damage you must notify us as soon as possible; preferably in writing to our address or email address. You must then return the products to us, either by post or in person to our shop, for inspection. If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s). If we cannot repair or replace the product then we will refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). In addition we will either refund the cost of the return of the item to us by you or send you a prepaid parcel which you can use to return the damaged or defective item to us.
Where you paid for Products by payment card, refunds will be made by re-crediting your payment card account from which the money was originally debited.
We hold no liability for any costs incurred by you for any losses or expenses such as (but not limited to) the following:travelling expenses, loss of earnings, loss of profit, interest charges.
These Terms of Sale do not exclude our liability (if any) to you for: personal injury or death resulting from our negligence, fraud, any matter which it would be illegal for us to exclude or to attempt to exclude our liability.
We are only liable to you for losses which you suffer as a result of a breach of these Terms of Sale by us. Our liability for losses you suffer as a result of us breaching these Terms of Sale is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaching these Terms of Sale. Losses are foreseeable where they could be contemplated by you and us at the time your Order is accepted by us.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to: loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings.
Provided that this shall not prevent claims for loss of or damage to your tangible property in accordance with your statutory rights or paragraph (iv) or any other claims for direct financial loss that are not excluded by any of the above categories of loss of this paragraph (v).
We are not responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.
Please note that nothing contained in these Terms of Sale in any way affects your statutory rights.
Please note that as stated in previous paragraphs all information on this site including delivery times is provided as accurately as possible. However as such delivery times are out of the control of the company, Petra Jewellery accepts no liability for the delay or loss within postal services. The company does however accept its responsibility to provide such products/ services as paid for. As such all postal losses or delays will be dealt with no sooner than 14 working days from dispatch at which point a further investigation will be launched with the potential resolution that the customer will be offered a re-dispatch or a full refund. To make a claim a Lost in Post Form must be completed.
We are not responsible for orders with incorrect or missing information input by our customers should they not reach you. Please ensure that your shipping address details are correct, as they are used exactly as inputted by yourself when submitting your order.
Should you receive any items that you did not order or something is missing please contact our Petra Team (by telephone or email) within 7 working days of your dispatch date.
We are able to dispatch outside of the UK but additional postage charges may apply.
Exclusions and limitations
Neither party shall be liable to the other for any failure to perform any obligation under any agreement which is due to an event beyond the control of such party including but not limited to any act of god, terrorism, war, political insurgence, industrial action, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any party affected by such event shall inform the other party of the same and shall use all reasonable endeavours to comply with the Terms and Conditions of any agreement contained herein.
Promotional codes and special offers
A Promotion is only valid on the petrajewellery.com website and for a qualifying order. This may exclude certain brands.
Any free products received as a result of a promotional offer are non-returnable and non-refundable. If the products that were purchased in order to qualify for such an offer are returned/refunded then the promotional gift must also be returned.
A Promotional Code or Special Offer may not be used in conjunction with any other promotional code, special offer or be applied to already discounted items.
A Promotion is subject to availability and is not an indication of availability. In particular, Petra Jewellery reserves the right to cancel a Promotion and/or to reject redemption of a Promotional Code or Special Offer when these stated Terms and Conditions are not adhered to.
A Promotion has no cash value and cannot be redeemed for cash (or for benefits in kind such as gift vouchers).
Any balance remaining after redemption of a Promotion is non-transferable and non-refundable.
Where the redemption of a Promotion is subject to a minimum spend requirement, redemption is only permitted in respect of the purchase of the qualifying products (as communicated to you when issuing the Promotional Code).
Petra Jewellery reserve the right to cancel a Promotion code or Special offer and/or to reject redemption of a Promotion if Petra Jewellery reasonably believes that Promotion is being used unlawfully or illegally and you agree that you will have no claim against us in respect of any such cancellation or rejection.
All Promotional codes, discounts and special offers used in conjunction with our website will always exclude already discounted products such as sale items (unless stated otherwise). For further information or to discuss the use of your discount code please do not hesitate to contact the Petra Team.
Prize draws & competitions
The following Terms and Conditions to apply to competitions and prize draws unless otherwise stated:
1. Prize draws and competitions are not open to employees (and their immediate families) of Petra Jewellery, their agents, or anyone connected with the competition or prize draw in question.
2. Only one entry per person. Collective and/or proxy entries are not allowed.
3. All prizes are subject to availability and Petra Jewellery reserves the right to exchange them for items of equal or greater value.
4. Prizes are non-transferable and cannot be exchanged for cash.
5. All entry forms become the property of Petra Jewellery and will not be returned.
6. No responsibility is accepted for entry forms lost or damaged.
7. In respect of prize draws, the winner(s) will be drawn at random from all valid entries received by the closing date. In respect of competitions, the winner(s) will be the entrant(s) chosen by an independent judge whose decision is final.
8. No correspondence will be entered into regarding the selection of the winner(s).
9. To request the name and county of the winner(s), please email us.
10. The winner(s) agree to have their name(s) published as winner(s) and to take part in any publicity arranged by or on behalf of Petra Jewellery in connection with the applicable prize draw or competition.
11. The prize draws and competitions are governed by English law and are subject to the exclusive jurisdiction of the English Courts.
12. By entering a prize draw or competition, each entrant agrees to be bound by these Terms and Conditions.
13. By entering any Petra Jewellery competition or prize draw you are agreeing to us contacting you by email during and immediately after the close of the competition or prize draw in relation to it.
Petra Jewellery reserve the right to use any information or images posted onto our Social Media pages including, but not limited to Facebook, Twitter and Pinterest.
Petra Jewellery accept no responsibility for any representations concerning the accuracy, likely results, or reliability of the use of website links from our Social Media pages.
Petra Jewellery’s Online Social Media pages make no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Our Social Media pages are currently on Facebook, Twitter and Pinterest.
The laws of England and Wales govern these Terms and Conditions. By accessing this website for any reason whether to purchase available products/ services or not you consent to these Terms and Conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these Terms and Conditions are deemed invalid or unforceable for any reason, then the invalid or unforceable provision will be severed from these Terms and Conditions and the remaining terms will continue to apply. Failure of the company to enforce any of the provisions set out in these Terms and Conditions and any agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the company.
The company reserves the right to change these conditions from time to time as it sees fit and your continued use of this website will signify your acceptance of any adjustment to these terms.
These Terms and Conditions form part of the agreement between the client and ourselves. Your accessing of this website indicates your understanding, agreement to and acceptance of this disclaimer notice and the full Terms and Conditions contained herein. Your statutory rights are unaffected.